I’d like to return my purchase from Bear Creek Farm. How do I do that?
If for any reason you are not happy with your purchase, please reach out to us at thefolks@bearcreek-farm.com. We will be happy to either replace your purchase or issue you a refund. Please note that returns or exchange requests must be made within 30 days of their delivery date. See below for instructions on how to proceed.
How do I Return or Exchange a Bar or Case of Bear Creek Farm energy bars?
1. For a refund or exchange on your purchase, contact thefolks@bearcreek-farm.com. We’ll send you a personalized return slip. Please note we do not cover any shipping costs associated with returns or exchanges.
2. Complete the return slip and enclose it in the box along with the product you are returning.
3. Returns and exchanges should be mailed to:
BEAR CREEK FARM ATTN: Returns Department 15230 C Drive N Marshall, MI 49068
4. Once your package is received at our farm, we will process your request and issue your refund. Refunds will be processed using the same payment method you used at checkout. For exchanges, items will be shipped within 5-7 business days. For your protection, please use UPS, FedEx or Insured Parcel Post for shipment.
What do I do if my bar is defective/damaged?
Our bars undergo thorough quality assurance procedures to ensure they live up to our high standards. However, if you find a damaged or defective bar upon arrival that doesn’t meet your expectations, please send us a photo of the defect so that we can assess the situation and prevent it from happening again. We will either replace the bars or issue you a full refund, whichever you prefer.